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Lake Region & Fryeburg Area Adult Education

Business Training

in Business & Skills Training

Today's Teller
Online Registration Unavailable

Today's Teller


with Norway and TD Bank

Calendar Mar 10, 2021 at 10:30 am, runs for 7 weeks

A career in banking could be in your future!

 For more information call 647-5135 or email

An American Banking Association Certified Course

Have you ever thought of banking as a career? Do you think you don't have the skills necessary? Successfully complete all components of this 7-week course and you'll learn about the banking basics required, the workplace math skills necessary for success, tips on interviewing skills and preparing your resume. You'll also receive a Today's Teller certificate from the American Banking Association, a designation that is recognized nationally by banks and other financial companies.

Taught by professionals from TD Bank, Norway Savings, and Key bank, these local banking facilitators will help you learn what you need to gain an advantage in the employment process by earning a certificate from the American Banking Association. The certificate is a real advantage in the job seeking process. The workplace math skills will be in an online format and supported by our adult education academic instructor. Mock interviews will be held on-site at Norway Savings Bank.

Information and orientation session: call for an appointment.

Class size is limited to 8 students, so call soon for more information and to be placed on the waitlist for this class.

If you are a Career Center or DHHS client you may be eligible through them for financial assistance.


Effective Customer Service 101
Online Registration Unavailable

Effective Customer Service 101


with Wendy Gallant

Calendar Mar 30, 2021 at 9 am

This is a 2 part workshop held for 2.5 hours each session.

Call our office for more details, or email

Giving good customer service (CS) is the key to a sustainable sales income and a strong returning customer base.  Effective CS is more than saying “Please” and “Thank You”, being on time, or ‘doing your job’.  Join us for this two-part workshop on the how’s and why’s of delivering and maintaining a customer service experience that will not only wow the most difficult patron, but will ensure a steady growth of loyal customers and your wallet! 

Part I).  The Little Things & Insight - Understand the difference between service and hospitality.  Learn the core values of CS and simple, key skills for your CS tool belt.  Explore ways to deliver a memorable experience in every situation.  Listen to your customers and use behaviors that engage them.  Master simple hospitality hacks sure to increase your tips.

Part II). Feedback & Expectations – How to exceed expectations and be successful with your service. Why negative reviews are your best friend.  How to easily track your personal sales growth. Dealing with the customer who is not always right.  How to build a returning customer base.  Is a loyalty program worth the effort? 

Whether you’re a restaurant manager or server, retail clerk, real estate agent, telephone receptionist, or small business owner – we guarantee you’ll walk away with new and useful skills to put happy faces to your patrons, bring you workplace satisfaction AND put profits in your pocket!

*Participants will be asked to complete the University of Maine’s WelcomeME customer service certification, before the Part II session.  WelcomeME is a FREE 60-minute online program sponsored by the Maine Woods Consortium,, and the Maine Tourism Alliance. 

Instructed by Wendy Gallant with guest contributors from local businesses and industry experts.  Ms. Gallant has over 20 years in the service and hospitality industry, as well as an AAS in Business Admin & Management, a BA in Tourism & Hospitality, and is a successful entrepreneur of a few small business ventures. 


This is a ‘couples’ special! The 30$ fee is for a supervisory  and an employee pair - we want to help ‘train the trainer’ as a part of this program. Individual registrations accepted with a 19$ per person fee. Certificates of Completion will be provided. 

Career Advising Services


with Rhonda Jacobson

With two certified career advisors on staff, we can help you create a career pathway plan that’s right for you. 

•  Explore occupations 

•  Develop career goals and objectives 

•  Assess your academic readiness

•  Find training programs 

•  Develop your resume and cover letter

•  Learn about interviewing techniques and the job search process

Contact us for an appointment to meet with an advisor: 207-627-4291 or

Certified Group Fitness and Personal Trainer
Online Registration Unavailable

Certified Group Fitness and Personal Trainer


with Academy of Medical Professions

Looking for a new career?  Interested in changing lives of those around you?  How about a part-time career or to get paid to work out?  This program is designed to teach you everything you need to know to enter the health and fitness field as a group fitness instructor and/or personal trainer.  Our trainers are highly recognized in this field, with more than 20 years experience, and will provide you hands-on training to pass the national tests through AFAA.  The program is all-inclusive and will include AED, First Aid and CPR certifications as well.  You may choose to complete both group fitness and personal training, or take one or the other.  Lectures are once a week for 10 or 20 weeks.  $1,500 or $3,000 for both.  All materials included in fee including National Certification Exams.  TO REGISTER OR PAYMENT PLANS CALL The Academy of Medical Professions. 866-516-8274 or  207-721-0714 or 

Pharmacy Technician Certificate program w/PTCB national certification
Online Registration Unavailable

Pharmacy Technician Certificate program w/PTCB national certification


with Academy of Medical Professions

All Inclusive 14 week program. 

Work One-On-One with a Pharmacy Technician Trainer and entirely online with support from a Pharmacy Technician and Trainer.  The Pharmacy Technician is one of the fastest growing jobs in health care today.  In this course, you will learn everything from the role of the technician in the pharmacy setting, to the basic sciences at the core of pharmacy practice, to preparing for the PTCB exam.  You will learn complete drug information that includes proper name, spelling and pronunciation, drug class, generic and trade name, route of administration, dosage and more of hundreds of drugs.  You will be able to identify pills on sight with pill photos, gain a better understanding of how certain drugs work within the body with a concise review of relevant anatomy and physiology, and stay up to date with cutting-edge pharmacy practice with the latest information on new drugs, regulations, HIPAA guidelines and safety procedures.  You will be ready to pass your PTCB national certification included in cost.

TO REGISTER OR PAYMENT PLANS CALL:  866-516-8274 or 207-721-0714 or www.  $1,850.00.

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